Shipping Policy

At Lonsdale Hardware & Rental, we want every customer to have a clear understanding of how orders are processed, shipped, and delivered. This Shipping Policy explains our shipping coverage, processing schedule, delivery estimates, shipping costs, and other important information related to your order.

1. Shipping Area

We currently ship orders within the United States only.

2. Free Shipping

We offer Free Shipping for orders shipped within the United States.

Our standard shipping method is named “Free Shipping.” Customers will not be charged a separate standard shipping fee at checkout.

3. Order Processing Time

Orders are generally processed within 1–3 business days after the order has been successfully placed.

During processing, we prepare the order for shipment and complete the necessary fulfillment steps before it enters transit.

Please note that order processing time is separate from the carrier transit period.

4. Shipping & Transit Time

Once your order has completed processing, the estimated transit period is 5–9 business days.

Our typical overall delivery timeframe is therefore approximately:

1–3 business days processing + 5–9 business days transit = 6–12 business days total estimated delivery.

These are estimated timeframes and should not be considered guaranteed delivery dates.

5. Order Cutoff Time

Our order cutoff time is 5:00 PM.

Orders are handled according to our business-day processing schedule. Orders received around or after the daily cutoff may be processed according to the following applicable business day.

6. Business Days

Our stated processing timeframe is calculated using business days. Weekends and applicable holidays may affect the processing or delivery schedule.

Because carrier schedules can vary, the actual calendar delivery date may differ from the estimated timeframe.

7. Delivery Estimates

The following table provides a simple overview of our normal shipping timeline:

We recommend allowing the full estimated timeframe before considering an order delayed.

8. Tracking Information

When tracking information is available for your shipment, it may be provided through the email associated with your order.

After receiving tracking information, customers can use the applicable carrier's tracking system to monitor shipment progress.

Please remember that tracking information may take some time to appear or update after a shipment enters the carrier network.

9. Shipping Delays

Although we work to process orders within our normal timeframe, delivery can occasionally take longer than expected because of circumstances outside our direct control.

Potential causes may include:

• Carrier delays
• Severe weather
• Transportation interruptions
• Increased shipping volume
• Incorrect or incomplete delivery information
• Other circumstances affecting carrier operations

If your order appears to be significantly delayed beyond the estimated delivery period, please contact our support team for assistance.

10. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Before submitting your order, please verify:

• Recipient name
• Street address
• City
• State
• ZIP code
• Apartment, suite, or unit number when applicable
• Contact information

If you notice an error after placing your order, contact us as soon as possible. We will review whether the information can still be updated before the order enters the shipping process.

11. Delivery Address

Orders are shipped to the address provided during checkout. We recommend carefully reviewing your shipping address before completing your purchase.

Once an order has entered the shipping process, changes to the delivery address may not always be possible.

12. Missed or Unsuccessful Delivery

If a carrier is unable to complete delivery, customers should follow the carrier's instructions or contact the carrier directly when appropriate.

If you need additional assistance regarding your order, you can contact us using the information below.

13. Lost or Damaged Shipments

If you believe your shipment has been lost, arrives damaged, or has another delivery-related issue, please contact us promptly.

Please provide your order information and a description of the issue so that our team can review the situation and provide appropriate guidance.

14. International Shipping

At this time, Lonsdale Hardware & Rental does not offer international shipping.

Orders can currently be shipped only to addresses within the United States.

15. Shipping & Returns

Shipping and returns are separate parts of your purchase.

We offer a 30-day return policy for eligible purchases. Please review our Return Policy for complete information about return eligibility, requirements, and instructions.

16. Contact Us

If you have questions about shipping, delivery estimates, tracking, or an existing order, please contact our customer support team.

Lonsdale Hardware & Rental
Address: 101 Main St N, Lonsdale, MN 55046, United States
Phone: +1 507-744-2373
Email: support@lonsdalehardware.com

We appreciate your business and aim to provide a clear and straightforward shipping experience from checkout through delivery.