Refund policy

At Lonsdale Hardware & Rental, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return and refund within 30 days of delivery, subject to the conditions below.

1. 30-Day Refund Eligibility

You may request a refund within 30 days after your order is delivered.

To qualify for a refund, the item should:

  • Be returned within the 30-day return period.
  • Be unused and in its original condition.
  • Include the original packaging, accessories, and applicable parts.
  • Not show signs of damage caused by misuse, improper installation, or normal wear and tear.
  • Be purchased directly from Lonsdale Hardware & Rental.

2. Non-Eligible Items

A refund may not be available for products that:

  • Have been used, damaged, or modified after delivery.
  • Are missing original components or packaging.
  • Have been damaged due to improper use or installation.
  • Are returned after the 30-day return period.

3. How to Request a Refund

Before sending an item back, please contact our support team:

Email: support@lonsdalehardware.com
Phone: +1 507-744-2373

Please provide your order number, product information, and a brief explanation of the reason for the return. We will provide return instructions if your request is eligible.

4. Refund Processing

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or card provider to post the refund to your account.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

For faster assistance, include:

  • Order number
  • Description of the issue
  • Photos of the product and packaging, when applicable

We will review the issue and provide appropriate return or replacement instructions.

6. Return Shipping

For returns requested because you changed your mind or no longer need the product, return shipping may be the customer's responsibility.

If the product is received damaged, defective, or incorrect due to an error on our part, please contact us before returning the item so we can provide the appropriate instructions.

7. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing the order. Cancellation requests are subject to the order's processing status. Orders that have already been processed or shipped may need to follow our standard return procedure.

8. Refunds for Shipping Charges

Where applicable, shipping charges are handled according to the circumstances of the return. Our store currently offers Free Shipping on eligible U.S. orders.

9. U.S. Orders Only

Lonsdale Hardware & Rental currently ships within the United States only.

10. Contact Us

If you have questions about our refund or return process, please contact us:

Lonsdale Hardware & Rental
101 Main St N
Lonsdale, MN 55046
United States

Email: support@lonsdalehardware.com
Phone: +1 507-744-2373

We are committed to making the return and refund process as clear and convenient as possible.