Return Policy

At Lonsdale Hardware & Rental, we want every customer to have a smooth shopping experience. If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.

1. 30-Day Return Period

Eligible products may be returned within 30 days from the date of delivery.

To be accepted for return, the product should:

  • Be unused and in its original condition.
  • Be returned with its original packaging and included accessories.
  • Not show damage caused by misuse, improper installation, modification, or excessive wear.
  • Have been purchased directly from Lonsdale Hardware & Rental.

2. Items That Cannot Be Returned

A return may be refused if the product:

  • Has been used or damaged after delivery.
  • Is missing important parts, accessories, or original packaging.
  • Has been modified or altered.
  • Shows damage resulting from improper use or installation.
  • Is returned after the 30-day return period.

3. How to Start a Return

Please contact us before sending any product back.

Email: support@lonsdalehardware.com
Phone: +1 507-744-2373

When contacting us, please provide:

  • Order number
  • Product name
  • Reason for the return
  • Photos of the item, if applicable

We will review your request and provide return instructions for eligible items.

4. Return Shipping

For returns due to a change of mind, ordering the wrong item, or no longer needing the product, the customer may be responsible for return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us before returning it. We will review the issue and provide appropriate instructions.

5. Damaged or Incorrect Products

If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as possible.

For faster assistance, please provide your order number and clear photos of the product and packaging.

6. Return Inspection

Once your returned product arrives, we will inspect it to confirm that it meets our return requirements.

Approved returns will be processed according to our Refund Policy.

7. Exchanges

If you need a replacement for a damaged, defective, or incorrect item, contact our support team. Exchange availability depends on product availability and the circumstances of the return.

8. Order Cancellations

If you want to cancel an order, contact us as soon as possible. Cancellation requests depend on whether the order has already been processed or shipped.

If an order has already shipped, you may need to follow the standard return procedure.

9. U.S. Returns

Lonsdale Hardware & Rental currently ships and accepts returns for orders within the United States.

10. Contact Us

Lonsdale Hardware & Rental
101 Main St N
Lonsdale, MN 55046
United States

Email: support@lonsdalehardware.com
Phone: +1 507-744-2373

We are committed to providing a clear and convenient return experience for our customers.