Frequently Asked Questions (FAQ)

Welcome to our FAQ page. Here you will find answers to the most common questions regarding our hardware products, shipping, and return policies. If you need further assistance, please don't hesitate to contact us.

1. Shipping & Delivery

  • Where do you ship? We currently ship exclusively within the United States.

  • How much does shipping cost? Shipping is 100% Free on all orders. There are no hidden fees or minimum purchase requirements.

  • How long will it take to receive my order? We process orders within 1–3 business days. Once shipped, the transit time is 5–9 business days. In total, you can expect your delivery within 6–12 business days.

  • What is the order cut-off time? Our order cut-off time is 05:00 PM (CST), Monday through Friday. Orders placed after this time will be processed the following business day.

2. Payments

  • Which payment methods do you accept? We accept a wide range of secure payment options:

    • Major Credit Cards: Visa, Mastercard, American Express, and Discover.

    • International & Specialized Cards: JCB and Diners Club.

    • Debit Options: Maestro and Visa Electron.

  • Is my payment information secure? Yes. Our website is powered by Shopify and is SSL-encrypted. We do not store your full credit card details on our servers, ensuring your financial data remains private and protected.

3. Returns & Refunds

  • What is your return policy? We offer a 30-day return policy. You have 30 days from the date of delivery to request a return for your items.

  • How do I start a return? To initiate a return, please email us at support@lonsdalehardware.com with your order number and reason for the return.

  • When will I receive my refund? Once we receive and inspect your return, we will process your refund within 10 business days. The funds will be credited back to your original payment method.

4. Order Assistance

  • Can I track my order? Yes. Once your order has been shipped, we will send you a confirmation email containing a tracking number so you can monitor its progress.

  • What should I do if my item arrives damaged? Please inspect your order upon arrival. If an item is damaged or incorrect, contact us immediately at +1 507-744-2373 so we can resolve the issue right away.

Still Have Questions?

Our dedicated support team in Lonsdale, MN, is here to help you get the job done.

  • Email: support@lonsdalehardware.com

  • Phone: +1 507-744-2373

  • Address: 101 Main St N, Lonsdale, MN 55046, United States

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)